Cookie Policy

COOKIE POLICY Last updated: 6 October 2026

What Are Cookies? Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit our website at reo.co.za. They allow our website to recognise your device and remember certain information about your visit — such as your preferences, items in your cart, and how you interact with our pages. Cookies are widely used to make websites function more efficiently and to provide useful information to website owners. They do not contain viruses or malware and cannot access other data on your device.
Who Sets Cookies on This Website? Cookies on our website are set by: REO (first-party cookies) — set directly by us to make the website work and to remember your preferences. Third-party service providers — set by trusted partners we use for analytics, advertising, and functionality (e.g. Google Analytics, Meta Pixel). These parties operate under their own privacy policies.
Types of Cookies We Use Strictly Necessary Cookies These cookies are essential for the website to function. They enable core features such as adding items to your cart, processing your order, and accessing secure areas of the site. Without these cookies, services you have requested cannot be provided. These cookies cannot be disabled. Examples: session cookies, cart cookies, login authentication cookies. Performance & Analytics Cookies These cookies collect information about how visitors use our website — for example, which pages are visited most often and whether visitors receive error messages. All information is aggregated and anonymous. We use this data to improve how our website works. Examples: Google Analytics cookies (_ga, _gid, _gat). Functionality Cookies These cookies allow the website to remember choices you make (such as your preferred currency, language, or region) and provide enhanced, more personalised features. They may also be used to provide services you have asked for such as watching a video or using a live chat tool. Examples: preference cookies, localisation cookies. Marketing & Targeting Cookies These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. Examples: Meta Pixel, Google Ads cookies.
Cookie Duration Cookies are either session cookies (deleted when you close your browser) or persistent cookies (which remain on your device for a set period or until you delete them). The retention period for each cookie varies: Session cookies — expire when you close your browser. Short-term persistent cookies — typically 30 days (e.g. cart cookies). Long-term persistent cookies — up to 2 years (e.g. analytics cookies).
Your Choices — How to Manage Cookies In terms of the Protection of Personal Information Act 4 of 2013 (POPIA) and general principles of informed consent, you have the right to choose which non-essential cookies you accept. You can manage your cookie preferences in the following ways: Cookie consent banner: When you first visit our website, you will be presented with a cookie consent notice where you can accept or decline non-essential cookies. Browser settings: Most browsers allow you to refuse or delete cookies. Please refer to your browser's help section for instructions: Google Chrome — Settings → Privacy and Security → Cookies Safari — Preferences → Privacy Firefox — Options → Privacy & Security Microsoft Edge — Settings → Privacy, Search, and Services Opt-out tools: You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout, and manage Meta ad preferences at facebook.com/ads/preferences. Please note that disabling certain cookies may affect the functionality of our website and your shopping experience. Strictly necessary cookies cannot be disabled as they are essential for the site to operate.
Third-Party Cookies Some cookies are placed by third-party services that appear on our pages. We do not control these cookies and they are governed by the privacy policies of the respective third parties. We encourage you to review the privacy policies of any third-party services you interact with through our website. Third-party services we currently use that may set cookies include: Google Analytics (analytics and performance) Google Ads (advertising and remarketing) Meta (Facebook/Instagram) Pixel (advertising and remarketing)
Cookies and POPIA The Protection of Personal Information Act 4 of 2013 applies to the processing of personal information in South Africa. Where cookies collect personal information (such as your IP address or browsing behaviour), REO processes this information in accordance with our Privacy Policy and the conditions for lawful processing set out in POPIA. Our Privacy Policy is available at reo.co.za/privacy. We will only use your personal information for the purposes for which it was collected, and we take reasonable steps to secure it against unauthorised access or disclosure.
Changes to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business operations. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us If you have any questions about our use of cookies or this Cookie Policy, please contact us: REO 24 Creekside Road, Cape Town, Western Cape, 7441, South Africa Email: support@reo.co.za Information Officer: REO's Information Officer, responsible for compliance with this Cookie Policy and POPIA, is Erhard Wolfaardt, reachable at erhard@reo.co.za.