Frequently Asked Questions

Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International orders typically arrive within 10-14 business days.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. You'll see the exact cost at checkout.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

REO is a curated lighting retailer. We select fittings from trusted suppliers based on design, quality, finish, and suitability for South African homes and commercial spaces.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.