Legal
Terms of Service
The conditions that govern your use of the REO store.
Last updated October 2026
Questions? Get in touch.
Legal
The conditions that govern your use of the REO store.
Last updated October 2026
Questions? Get in touch.
TERMS AND CONDITIONS
(These terms and conditions apply to persons who fall within the Consumer Protection Act's definition of a "Consumer".)
INTRODUCTION
This website (the "Site") is owned and operated by REO ("REO", "we", "us", "our"). These Terms and Conditions govern your use of the Site and the supply of any product ordered by you through it. By browsing the Site or placing an Order, you agree to be legally bound by these Terms and Conditions.
DEFINITIONS
"Account" means the account you may register in order to place an Order. "Business Day" means any day other than a Saturday, Sunday, or South African public holiday. "Order" means an order submitted by you on the Site to purchase a Product. "Product(s)" means the items offered for sale on the Site. "You" / "Customer" means the person placing an Order on the Site. "We" / "REO" means REO and its representatives, employees and agents.
GENERAL
These Terms commence on the date published on the Site and continue for as long as the Site is operational, as amended by REO from time to time. We may update these Terms at any time; continued use of the Site after changes are published constitutes acceptance of the updated Terms.
We recommend you keep a copy of these Terms, your Order, and your Order confirmation for your records. A record of your transaction will be retained on the Site for 6 months following the sale; after this period, you are responsible for keeping your own records.
No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right. If any clause is found invalid or unenforceable by a court of competent jurisdiction, the remaining clauses shall remain in full force and effect.
These Terms are subject to the Electronic Communications and Transactions Act 25 of 2002. By visiting the Site or emailing us, you consent to receiving communications from REO electronically, and agree that such communications satisfy any legal "in writing" requirement.
We reserve the right to refuse service to any person for any justifiable reason, at our discretion.
ACCURACY OF INFORMATION
We take reasonable care to ensure content on this Site is accurate, but we do not warrant that product descriptions, images, pricing or other content are error-free, complete, or current. Actual product colours may vary slightly from what is displayed on your screen due to device and display differences. Product specifications, pricing and availability are subject to change without notice.
PRICING AND PRODUCT AVAILABILITY
All prices are listed in South African Rand (ZAR) and are subject to change without notice. We make every reasonable effort to keep stock information accurate; however, if an item you've ordered becomes unavailable, we will contact you to offer a similar in-stock alternative, a store credit, or a full refund, in line with our Refund Policy.
We reserve the right to limit quantities of any product, discontinue any product, or refuse or cancel an order at our reasonable discretion — including in cases of suspected fraud, pricing errors, or unauthorised resale.
ACCOUNTS
You may be required to create an Account to place an Order. You are responsible for maintaining the confidentiality of your Account login details and for all activity under your Account. Notify us immediately at info@reo.co.za if you suspect unauthorised use of your Account.
ORDERS AND PAYMENT
By placing an Order, you make an offer to purchase the selected Product(s) at the listed price. We will send an Order confirmation by email; this confirms receipt of your Order but does not guarantee stock availability until dispatch. We accept payment via the methods listed at checkout. All payments are processed through secure, encrypted payment gateways — REO does not store your full card details.
DELIVERY
Delivery is carried out in accordance with our Shipping Policy, available at reo.co.za/pages/shipping-returns. Please note that orders may be dispatched from multiple warehouse locations and may arrive in separate deliveries.
RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy, available in our store policies. Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008.
INTELLECTUAL PROPERTY
All content on this Site — including text, images, logos, and design — is owned by or licensed to REO and is protected by copyright and trademark law. You may not reproduce, duplicate, copy, resell, or exploit any part of the Site or its content without our express written permission.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, REO shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of a Product, except where such liability cannot be excluded under the Consumer Protection Act 68 of 2008. Nothing in these Terms limits any right or remedy you may have under South African consumer protection law.
THIRD-PARTY LINKS
The Site may contain links to third-party websites. REO is not responsible for the content, accuracy, or practices of any linked third-party site.
GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Site shall be subject to the jurisdiction of the South African courts.
CHANGES TO THESE TERMS
We may revise these Terms at any time by updating this page. Please check back periodically to stay informed of any changes.
CONTACT US
If you have any questions about these Terms, please contact us at support@reo.co.za.